Privacy Policy

1. Who We Are

fachai88 operates the online gaming and sports betting platform accessible at fachai88.win (the "Platform"). In this Privacy Policy, "fachai88", "we", "us", and "our" refer to the operator of the fachai88 Platform, its owners, and affiliated entities responsible for the processing of personal data collected through the Platform.

fachai88 is the data controller for personal data collected from registered Members and visitors to fachai88.win. If you have questions about this Policy or wish to exercise your rights under applicable data protection law, please contact us using the details provided in Section 15.

2. Scope of This Policy

This Privacy Policy applies to all personal data collected by fachai88 through:

• The fachai88.win website and all sub-pages and features accessible through it.
• Account registration, identity verification, and ongoing account management processes.
• Deposits, withdrawals, and all financial transactions conducted on the Platform.
• Customer support interactions via live chat, email, and any other communication channels provided by fachai88.
• The fachai88 Rewards programme and all associated promotional activities.

This Policy does not apply to third-party websites or services linked from the Platform (where applicable) or to data processing carried out by payment processors, game providers, and other third-party service providers acting as independent data controllers under their own privacy policies.

3. Information We Collect

fachai88 collects the following categories of personal data:

3.1 Identity Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you meet the 21+ age requirement).
• National identification number (MyKad number or passport number for KYC purposes).
• Copies of government-issued identification documents submitted during KYC verification.

3.2 Contact Data

• Email address used for account registration and communications.
• Mobile phone number used for two-factor authentication and support communications.
• Residential address used for KYC verification and fraud prevention purposes.

3.3 Financial Data

• Payment method details including eWallet identifiers (Touch n Go eWallet, Boost), bank account numbers used for transfer, and other payment method information necessary to process deposits and withdrawals.
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment method references.
• Bank statements or screenshots where requested for enhanced verification.

3.4 Technical & Usage Data

• IP address and approximate geographic location derived from it.
• Device type, operating system, browser type and version.
• Session timestamps, pages visited, game sessions accessed, and interaction logs.
• Cookie data and similar tracking data as described in Section 8.

3.5 Communications Data

• Records of communications with fachai88 customer support via live chat and email, including the content of those communications.
• Feedback, complaints, and dispute records.

3.6 Responsible Gaming Data

• Self-exclusion flags, deposit limits, session limits, and loss limits set by you through your account settings.
• Records of responsible gaming tool activations and modifications.

4. How We Collect Your Information

fachai88 collects personal data through the following means:

• Directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or set responsible gaming limits.
• Automatically when you access and use the Platform, through server logs, cookies, and session tracking technologies as described in Section 8.
• From third parties including identity verification service providers (KYC/AML), payment processors, fraud detection services, and where applicable, responsible gaming databases that flag self-excluded players.

5. How We Use Your Information

fachai88 uses collected personal data for the following purposes:

• Account management: To create, maintain, and administer your fachai88 account, including processing your registration and verifying your identity.
• Age verification: To confirm that you are 21 years of age or older before permitting access to real-money gaming features, in compliance with applicable gaming authority requirements.
• Transaction processing: To process deposits, withdrawals, and all associated financial transactions through your chosen payment methods including Touch n Go eWallet, Boost, and Malaysian bank transfers.
• KYC & AML compliance: To fulfil Know Your Customer and Anti-Money Laundering obligations under applicable international gaming authority licensing requirements.
• Customer support: To respond to your enquiries, resolve complaints, and provide assistance through live chat and email support channels.
• Platform security: To detect, prevent, and investigate fraud, unauthorised access, money laundering, bonus abuse, and other prohibited activities.
• Service improvement: To analyse usage patterns, game performance, and platform functionality to improve the fachai88 experience for all players.
• Responsible gaming: To manage and enforce deposit limits, loss limits, self-exclusion periods, and other responsible gaming measures set by you or required by our licensing obligations.
• Marketing communications: Where you have given consent, to send you promotional communications about fachai88 offers, bonuses, and new game releases. You may opt out of marketing communications at any time through your account settings or by contacting support.
• Legal compliance: To comply with legal obligations, respond to regulatory enquiries, and exercise or defend legal claims.

6. Legal Bases for Processing

fachai88 processes your personal data on the following legal bases under applicable data protection law:

• Contractual necessity: Processing required to fulfil our contractual obligations to you under the fachai88 Terms & Conditions, including account management, transaction processing, and customer support.
• Legal obligation: Processing required to comply with KYC, AML, age verification, and other legal and regulatory obligations under our international gaming authority licensing requirements.
• Legitimate interests: Processing conducted for fachai88's legitimate business interests including fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit consent, including marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Disclosure of Your Information

fachai88 does not sell your personal data to third parties for commercial marketing purposes. We may share your data with the following categories of recipients:

• Payment service providers: Including Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and other payment processors — to the extent necessary to process your financial transactions.
• Identity verification providers: Third-party KYC and AML service providers engaged to verify your identity and screen against regulatory watchlists as required by our licensing obligations.
• Game providers: Software providers whose games are hosted on the fachai88 Platform, who may receive limited technical data necessary to deliver game sessions.
• IT and security service providers: Cloud infrastructure, cybersecurity, and fraud detection providers who process data on our behalf under data processing agreements requiring them to maintain appropriate security standards.
• Regulatory and legal authorities: Government bodies, regulators, law enforcement agencies, and courts where disclosure is required by law or necessary to comply with our licensing obligations.
• Professional advisers: Legal, financial, and compliance advisers subject to professional confidentiality obligations, where necessary to obtain professional advice.

Where fachai88 shares data with third-party processors, we require those parties to process data only for the specified purpose and in accordance with our instructions and applicable data protection law.

8. Cookies & Tracking Technologies

fachai88 uses cookies and similar tracking technologies on the Platform. Cookies are small data files stored on your device that help us deliver a functional, personalised, and secure experience.

Categories of cookies we use:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during an active gaming session. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: Used to remember your preferences such as language settings and responsible gaming limit configurations.
• Analytics cookies: Used to understand how visitors interact with the Platform — which pages are visited most, how long sessions last, and which game categories are most popular. This data is aggregated and does not identify you individually.
• Security cookies: Used to detect and prevent fraudulent activity, including CSRF protection tokens and bot detection mechanisms.

Non-essential cookies (functional and analytics) are only placed with your consent. You may manage your cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the fachai88 Platform.

9. Data Retention

fachai88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, and as required by applicable legal and regulatory obligations:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required under international gaming authority AML and record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Support communications: Retained for two (2) years from the date of the last communication in a support thread, unless the matter involves an ongoing dispute or regulatory enquiry.
• Self-exclusion records: Retained for the duration of the self-exclusion period plus five (5) years, to prevent re-registration in breach of a self-exclusion order.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our data disposal procedures.

10. Data Security

fachai88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your browser and the fachai88 Platform.
• Encrypted storage of passwords using industry-standard bcrypt hashing with salt.
• Restricted access to personal data on a need-to-know basis, with role-based access controls applied to all internal systems.
• Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure.
• Continuous session monitoring to detect and respond to anomalous login activity.
• Segregation of player funds from operational accounts to protect financial data integrity.

While fachai88 takes all reasonable steps to protect your data, no transmission over the internet or electronic storage system is completely secure. You are encouraged to use a strong, unique password for your account and to enable two-factor authentication for additional protection.

11. International Data Transfers

fachai88 may transfer your personal data to service providers and partners located outside of Malaysia in connection with the purposes described in this Policy. Where such transfers occur, fachai88 ensures that appropriate safeguards are in place to protect your data, including data processing agreements incorporating standard contractual clauses or equivalent transfer mechanisms recognised under applicable data protection law.

By using the fachai88 Platform and agreeing to this Privacy Policy, you acknowledge that your data may be processed in jurisdictions outside Malaysia where data protection laws may differ from those in your country of residence.

12. Your Rights

Subject to applicable data protection law, you have the following rights in relation to your personal data held by fachai88:

• Right of access: To request a copy of the personal data fachai88 holds about you.
• Right to rectification: To request correction of inaccurate or incomplete personal data.
• Right to erasure: To request deletion of your personal data where we no longer have a legal basis to retain it, subject to our legal and regulatory retention obligations.
• Right to restriction: To request that we restrict the processing of your data in certain circumstances, such as when the accuracy of your data is contested.
• Right to data portability: To receive your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contract.
• Right to object: To object to processing based on legitimate interests, including the use of your data for analytics or marketing purposes.
• Right to withdraw consent: To withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact our support team at [email protected]. fachai88 will respond to verifiable requests within thirty (30) days. We may require identity verification before processing certain requests to protect against fraudulent data access claims.

13. Children & Minors

The fachai88 Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an individual under 21, that account will be immediately closed, all associated data will be deleted to the extent permitted by legal retention obligations, and all funds — including any winnings — will be forfeited in accordance with our Terms & Conditions.

If you believe that a minor has registered an account on fachai88.win, please contact us immediately at [email protected].

14. Changes to This Policy

fachai88 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes to this Policy will be communicated to registered Members via email to the address on file, or through a prominent notice on the Platform, no less than seven (7) days before the changes take effect where practicable.

The "Last Updated" date at the top of this Policy indicates when the most recent version took effect. Your continued use of the fachai88 Platform following any update constitutes acceptance of the revised Policy.

15. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by fachai88, please contact us through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, directly within the Platform after signing in to your account.

fachai88 aims to acknowledge all privacy-related requests and complaints within two (2) business days and to resolve them within thirty (30) days of receipt. Where a complaint cannot be resolved to your satisfaction, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.